> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/user/pascom-app-userguide/voicemail.md).

# Virtual Voicemailbox

These guide will help you to use your voicemail box

### Access to your voicemail box

Click the **Voicemail-Button** to call your voicemail box, provided your system administrator has configured your own voicemail box. You can also reach your **Voicemailbox** via a [Function Code](/en/reference/featurecodes.md).

![Your Voicemailbox](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-841b8b4b54f510f11a198821f1bf4e0490eff663%2Fdialpad_voicemail.en.png?alt=media)

* retrieve your messages or make settings via a **voice menu** in your **mailbox**.

**Key 2 - Change folder**

* Press 0 for new messages received
* Press 1 to view old messages
* Press 2 for business messages
* Press 3 for family messages
* Press 4 for friends messages
* Press # to cancel the operation

**Key 3 - More options**

* Press 5 for Record new message
* Press \* to cancel the process

**Key 0 - Voicemailbox options**

* Press 1 to record a new greeting
* Press 2 to record a new busy message
* Press 3 to enter your own name
* Press 4 for new greeting in case of temporary unavailability
* Press 5 to change the voicemail box password
* Press \* to cancel the process

**Key \* - repeat menu greeting**

**Key # - End call to voicemail box**

### AI transcription of your voicemail messages

The PASCOM app features automatic transcription of voice messages, which makes it possible to convert spoken content into text form. This technology makes it easier to quickly capture and process important information without having to listen to the voicemail in full.

You can read the content of a voicemail message in the call journal without having to listen to it. This saves time and significantly improves the efficiency of communication.

![AI Transcription of Voicemails](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-f3809062fd70e7ab94de94718137ddd1059be46e%2Faitranscription.en.png?alt=media)

You can easily save the text from the transcript to the clipboard using the **Copy-Button**.

{% hint style="info" %}
Processing the voicemail transcripts takes up to one minute, depending on the length of the voice message.
{% endhint %}

### Fast call forwarding to your voicemail box

If its need to be fast, you can set up call forwarding to your voicemail box with a click of a mouse button. This function can be found in **Settings** under **redirect settings** and is called **"Redirect to Voicemail”**.

![redirect to voicemail](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-ac8f616b685c0f02a614a093dfd7cc225b6e1836%2Fredirect-to-voicemail.en.png?alt=media)

You can deactivate call forwarding by clicking on the button again.

### Voicemail to E-Mail

With “Voicemail to Email”, every voicemail you receive is automatically sent to your email address, provided your administrator has configured this accordingly. The message is provided as an MP3 file attached to the email. This allows you to listen to your voicemails conveniently from anywhere and at any time without having to log into the PASCOM app. This allows you to react more quickly to important messages and organize your communication more efficiently.

![Voicemail to Email](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-948653c8234be25f7cc6ed41aa9e1126833694a5%2Fvoicemail-to-email.en.png?alt=media)


---

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