> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/user/pascom-app-userguide/transfer-pickup-redirect.md).

# Transfer, Pickup and Call forwarding

Learn how to transfer, pickup and redirect calls

## Trainings Video

{% embed url="<https://www.youtube.com/watch?v=xATkFu9Qizk>" %}

## Transfer a Call

There are several ways and variants to connect a call to a colleague. If you would like to **consult** your colleague in advance about the upcoming transfer or simply **blindly** transfer the call, we explain below how it works.

### Transfer without consultation (blind transfer)

Forwarding a call partner **blind** without consultation is not appreciated by colleagues, because the call is simply put through without further information. However, it is a quick option to forward the caller to the desired colleague.

1. select **transfer** in the **call element**.

![Step 1 Blind Transfer](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-f6a612580f222dd83393b18a60f7608bd484d9ed%2Ftransfer_blind_1.en.jpg?alt=media)

2. enter the **dialling number** or the **name** of your colleague in the dialing field and click on the **green handset** to connect the call

![Step 2 Blind Transfer](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-f7b88843a078b2a29149aabbd23b921e2c4d40f5%2Ftransfer_blind_2.en.jpg?alt=media)

3. Alternatively, you can click on a colleague in your contact list with the **right mouse button** during an active call and select the **transfer** item in the **Pop-Up menu**.

![Step 3 Blind Transfer](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-290aad3f657319201514e6118210a100d8370c71%2Ftransfer_blind_3.en.jpg?alt=media)

### Transfer with consultation (attended transfer)

Connecting a caller with consultation is a great way to give your colleagues information about the caller in advance. To do this, the colleague is called during the active call and only then is the caller connected.

1. during an active call, call your colleague conveniently via the **contact list**. Alternatively, you can start a new call via the **dialpad**, from the **call journal** or the **phone book**.

![Step 1 Attended Transfer](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-f27bb84df2821e60b0d4de43ef043f3ebd368dd6%2Ftransfer_attended_1.en.jpg?alt=media)

2. You dont need to set the current call party to **Hold**. The PASCOM App will do this automatically when a new outgoing call is made. The new call is now also displayed as a **call element** in the telephone area with which you can interact.

![Step 2 Attended Transfer](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-179c4168621277e49f7bbf9a8e094584ddea7e40%2Ftransfer_attended_2.en.jpg?alt=media)

3. click **transfer** in your colleague's new **call element** and select the call that is on **hold**. The call is then connected and ended for you.

## Conference

The three-party conference is initiated in two steps similar to the **Attended Transfer**. In the first step, the call is added, as already known.

1. Both active calls are now joined into a three-party conference by clicking on **Conference**.

![Step 1 Conference](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-5296ec3f0ad9ea33f1de437ebb20cecdcdce9814%2Fconference_start.en.jpg?alt=media)

2. it is now possible for all participants of the conversation to talk to each other. As the initiator of the three-party conference, you can remove a participant from the conference by clicking on **Hang up** at the corresponding **call element**.

![Step 2 Conference](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-9b5d64eb8be58a9538392347998e6fd381828538%2Fconference_active.en.jpg?alt=media)

3. To end the complete three-party conference, click on the **red handset**.

## Pickup a Call

It often happens that your colleagues receive calls and are not at their desk. This is where the **pickup** of calls from your colleagues or a queue helps. Prerequisite, the system administrator has created a corresponding *authorization role* for the **pick-up** of the users.

If a colleague receives a call, a **pop-up notification** appears to **pick up** the call. Alternatively, you can **pick up call** in the **contact list** with the colleague who is currently being called by clicking the **right mouse button**.

![Pickup a Call](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-d3de384aaca8620cc16ab18f77991eed48e083e9%2Fpickup.en.jpg?alt=media) *pickup a call from your colleague*

## Call forwading

You want to forward all incoming calls to a colleague or a phone number. No problem, the PASCOM App offers the possibility to set up a **call forwarding** in the **settings**. The system administrator must have set up a corresponding *authorization role* to set up **call forwarding** for you.

1. Open the **App Settings** via the PASCOM menu.

![Open App Settings](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-c4a4bcf8655b2611f171482cd10614fb8b2e4052%2Fopen_clientsettings.jpg?alt=media)

2. Click on **Phone Settings** in the **Settings menu**

![Set up call forwarding](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-692ffaf32a8b17855395ce630904f803c211ebaa%2Fcallforwarding.en.jpg?alt=media)

### Set call forwarding

In the **input line** enter the desired phone number to which you want to redirect. If a **predefined call forwarding** have already been set by the system administrator, you can select them from the drop-down menu by clicking on the input line.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.pascom.net/en/user/pascom-app-userguide/transfer-pickup-redirect.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `build a script that syncs our docs to a CMS` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.