> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/user/pascom-app-userguide/telephony.md). # The Phone Area Explained This guide provides an overview of the functions of the telephony area in the PASCOM app. ## Trainings Video {% embed url="" %} The telephony area is the central hub for your daily communication in the PASCOM app. Here you will find all the necessary functions to make calls, retrieve your mailbox, or send faxes. Below, we explain the individual control elements in detail. ## Your Telephony Devices Here you can see at a glance which telephony device is being used for calls. The icons show you which audio channel is used for the voice (microphone) and the sound (speaker). ![Display of the telephony devices being used](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-79835e7c5fa459a85fd0804fabd7e18f76de0644%2Fdevices.en.png?alt=media) {% hint style="info" %} Before you start making calls, you must choose an end device in the [Device Management](/en/user/pascom-app-userguide/mydevices.md) that you want to use for outgoing calls. This can be the **integrated softphone** of the PASCOM app or a **desk phone** that has been assigned to you. {% endhint %} ## Outbound Call Rules / Identities for Outgoing Calls Before a call, you can select the identity for outgoing calls. Behind these identities, you will find predefined outbound call rules that you can use to signal externally. ![Outbound call rules for outgoing calls](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-a837c677ae4e8bca2c987a5ab963e50ec1274635%2Foutbound_rules.en.png?alt=media) You can find a detailed guide on how to use outbound call rules [here](/en/user/pascom-app-userguide/how-to-use-outbound-rules.md). ## The Dialpad Use the input field to type in the phone number of your desired contact. You don't have to worry about special formats or spaces – the PASCOM app processes the input intelligently. Once you have entered the number, start the call by clicking on the **green receiver**. **Tip:** The dialpad also functions as a search. You can enter the names of colleagues or contacts directly here to find them quickly. ![View of the dialpad in the PASCOM app for number entry and search.](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-09fca90008336941fa79ce4940eea3eab3338bce%2Fdialpad_input.en.png?alt=media) For more information on the search function, please refer to our guide on [Search](/en/user/pascom-app-userguide/search.md). ## The Voicemail Box Your personal control center for missed calls is just a click away. Use the **Voicemail** button to call your answering machine directly. In the voicemail box voice menu, you can listen to messages, manage folders, or configure your personal announcements. ![Button for directly calling the voicemail box in the telephony area.](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-b612df8365fa55e7756e3ecb5f551040318d7934%2Fdialpad_voicemailbox.en.png?alt=media) A detailed description of all menu options can be found in the guide on the [Voicemail Box](#ihre-voicemailbox). ## Sending Faxes If you have a **virtual fax**, the **Fax button** will appear in the telephony area. With this function, you can send digital documents (PDFs) directly from your computer to a fax number without having to use a physical fax machine. ![The fax button in the telephony area for sending documents.](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-3181a9200edb1dbba58957e0efe07b7d88604758%2Fdialpad_fax.en.png?alt=media) How faxing works in detail can be found in the guide on [Faxing](/en/user/pascom-app-userguide/fax.md). ## Redial Do you need to reach a contact or a phone number again, e.g., because it was busy or the call was interrupted? Use the **Redial** button. A click on this button immediately calls the last dialed phone number again, without you having to enter it once more. ![The redial button below the dialpad.](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-5ff275145d7dfe2f461e1c0e46374d711ca0d36c%2Fdialpad_redial.en.png?alt=media) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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