> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/user/pascom-app-userguide/pascom-groups.md).

# Groups for Chat-Rooms and Conferences

Create PASCOM groups for chat rooms and audio- /video conferences

## Trainings Video

{% embed url="<https://www.youtube.com/watch?v=dZ6U_YShgag>" %}

## What are PASCOM Groups?

Think of PASCOM groups as dynamic conference rooms with a lot of additional features. PASCOM groups can be used as chat rooms, but can also be upgraded to audio and video conference rooms. For example, create a **"support group"** for all support staff, where they can exchange information in group chat and hold audio and video meetings.

With the group function you create permanent groups for:

1. Group chat
2. Audio conferences
3. Video conferences
4. Online meetings with screen sharing

### Create a PASCOM Group

{% hint style="info" %}
Creating new PASCOM groups is not restricted and can be done by any user.
{% endhint %}

Create a new group using the **+ - Icon** in your profile.

![Step 1 Create Group](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-6c6843723417ec804b0cab5d371bfb6be1a035a7%2Fcreate_group.jpg?alt=media)

Enter a **name** in the settings window of the group e.g. "Support" or "Smalltalk". Then add the **participants** who should be members of this group.

![Step 2 Create Group](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-dbf97e9b14f66b8d0aa30f47be352f54e6a085a4%2Fcreate_group_2.en.jpg?alt=media)

Finally, click the **red disk icon** to **save** the group. Your new group now appears in the contact list.

![Step 3 Create Group](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-bcf47e07ddbc6dc96ec05b1d57f271203e6738ba%2Fcreate_group_3.en.jpg?alt=media)

{% hint style="info" %}
Only groups in which you yourself are a member will appear in your contact list. If you can't find a group, just let other members of that group join you.
{% endhint %}

## Manage PASCOM Groups

If you are in a window of a PASCOM group, you can choose from several functions in the upper menu bar. You will also be shown how many **participants** the group has.

![Group Infos](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-c5da036174ef19fc49106783201377ac79f8e994%2Fgroup_info.jpg?alt=media)

### Mute a Group

1. Click on the **Speaker Icon** in the upper menu bar. Now you will no longer receive notification of new events in the group.

### Close a Group

2. To close a group, click on the **red X Icon** in the top menu bar. Don't worry, you can always open the group again from the contact list.

### Edit Group and manage Participants

3. To make changes to a group, click on the **red Info Icon** in the top menu bar and you will be taken to the group settings.

![Group Details](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-04e932431ba1aa0a1a0bae4041a741939fc0aa5f%2Fgroup_details.en.jpg?alt=media)

### Change the name of the group

4. If you are not satisfied with the name of a group, you can simply overwrite the **former name**. e.g. change **support** to **sales**.

### Add or remove Participants

5. If you want your group to include new members, click on the menu item **Add Participants** and select new participants from a list.
6. To remove participants from the group, click the **red trashcan Icon**.

### Leave the Group yourself

7. If you would like to end your membership in a group yourself, click on **Leave Group** at the very bottom of the **Group Settings**.

## Make PASCOM Group public

External participants can also be invited to your PASCOM groups. By clicking on **Allow Guests** you activate the **Guest mode** and receive dial-in data for your group.

*To upgrade a chat group to a virtual audio/video conference room for external participants*

![Make Group public](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-164295135d401a1471cdd3481bec7e6f261a4d8f%2Fgroup_public.en.jpg?alt=media)

| Fields                       | Description                                                                                          |
| ---------------------------- | ---------------------------------------------------------------------------------------------------- |
| Dial-in-Number               | Participants can access the conference by phone using the PASCOM Web App's dial-in number.           |
| PIN                          | The PIN is required to participate in the conference using the dial-in number.                       |
| URL                          | Link to the PASCOM Web App to access the group web meeting.                                          |
| Copy Invitation to Clipboard | Copy all details to the clipboard for sharing all access information with the intended participants. |

### Error message when activating guest mode

![Guestmode Error](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-66f867fd6b39aebfec32b3f287c3a52bbfae9f9c%2Fgroup_public_error.en.jpg?alt=media)

If you receive the above warning message, the **dial-in number** is not set up by your system administrator and the group cannot be used as an audio conference room for external participants.

1. Contact your system administrator to solve the problem

## Delete a PASCOM Group

Delete a PASCOM group by removing **all participants** from a group and finally leaving the **Group yourself**. The group then disappears from the system.

## Useful Information

1. I want to send an external participant, with whom i am currently on the phone, to a PASCOM group. How to do this?

This is very easy, **pass** your call participant by **right-clicking** on the corresponding PASCOM group and select **Connect**. The external participant does not need a PIN to join the PASCOM group and can thus immediately participate in **audio conferences**.


---

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