> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/user/pascom-app-userguide/contactlist.md). # Profile and Contactlist Overview and details of profile and contact list. 🖥️ + 📱 Desktop & Mobile ## Trainings Video {% embed url="" %} ## My Profile The own profile, offers very good settings, in order to communicate visually to its colleagues, how it stands straight around the own accessibility. ### Set your Presence status To set your presence status, click on the **Drop Down Field** in your profile. This opens additional options. ![Own Presence status](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-17aa9180b9f480b9c4d7223944c4a0ebf8a51c2d%2Fstatus.en.png?alt=media) *Choose your Presence status* ### Individualize your presence status You can also store your own messages for the respective presence status. Tell your colleagues in **"Do not disturb "** mode that you are on vacation or have an important meeting. Just click on the presence status line and enter your own message. Finally, save your message by clicking on the check mark. ![own Message](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-cda21f05a7bc9f6f83420249a23b7e4496981955%2Fafk.png?alt=media) *Own presence message* You can also link your presence status to actions and save them in profiles. We explain how this works in the following [tutorial](/en/user/pascom-app-userguide/client-profiles.md). ### Which device is currently in use ? The presence status shows your colleagues which device you are currently using. If you are sitting at your computer and using the **PASCOM Desktop App**, you have a **computer icon**. If you are using the PASCOM Mobile App, a **mobile phone symbol** is displayed. Next to it you will find your internal extension number. ![device status](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-99802d79a1d465ad77d324bcca35a7283ec89364%2Fdevicestatus.png?alt=media) *device status* ### Choose your Location Show your colleagues where you are right now. Your system administrator can set up locations that offer predefined settings. So you can adopt a completely new setup with a single click. e.g. home office, sales etc. To do this, click on the **location icon** next to the device status and select your location. ![Choose your location](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-031bbb38b4eabe23d8981619f207387d269a90b2%2Flocation_select.en.jpg?alt=media) *Choose a location* ## Your Contact List In the contact list you will find all your colleagues, PASCOM groups, queues and your favorites. You can also see the presence status of each colleague and the device they are using. Simply call your colleagues from the contact list. ![Contact list overview](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-fa85c0867c499acb502a5a7073331fe8499a3904%2Fcontactlist_overview.en.png?alt=media) *Contact List overview* ### The call and presence status of your colleagues As you have already learned above, the presence status tells other users about the current availability. The call status, on the other hand, shows you exactly whether someone can be called or is on the phone. ![Call Status](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-4bbfb0fe01e54e28a027303280f554f4da9ade15%2Fcontactlist_details.jpg?alt=media) *Call status within the contact list* **Call status of the handset icon** * **red** = User is currently on the phone * **yellow** = User is currently being called * **green** = User is free and can be called * **grey** = User is not reachable because not logged into any device. ![Presence status within the Contact list](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-bd82f400d618349eb9d713d4f55cf92e3a7076d2%2Fpresencestatus_details.jpg?alt=media) *Presence status within the Contact list* **Presence status explained** * **green** = User is logged on to the PASCOM App (desktop and mobile) * **yellow** = User in away mode or the screen is locked (desktop only) * **grey** = User has paired mobile device but is not logged in (mobile only) * **no symbol** = User is logged out from all platforms ### Where is my colleague currently? In addition to the end device status, you can see your colleague's workstation and therefore know exactly where he is at the moment. ![locations within the contact list](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-1a19b34439c8c9b8fe80861373de77093aa23ee9%2Flocation_details.jpg?alt=media) *locations within the contact list* ## Create Favourites Colleagues with whom you need to interact more frequently can be marked with the **star symbol**, which then moves to the upper **Favourites** area. In this way, important contacts are always pinned to the top of the contact list. ![Create Favourites](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-be67958439c28fa3b73b4a480bec78255d39c0e5%2Ffavourites.jpg?alt=media) *Favourites wihtin the contact list* ## Profile and Contact list | Settings The profile and contact list can be set according to your preferences. Change the **sorting** and **list style** of your contact list to keep track of your contacts or set new avatar images. 1. Open the **App Settings** via the PASCOM menu. ![Open App Settings](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-c4a4bcf8655b2611f171482cd10614fb8b2e4052%2Fopen_clientsettings.jpg?alt=media) 2. Click on **My Profile** in the Settings menu. ![profile settings](https://2713225-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FVIw0BpSv358R2Pr2HflD%2Fuploads%2Fgit-blob-6c9ee81b417ddd5c64a9f7d0c82370d38224cf56%2Fsettings_profile.en.jpg?alt=media) ### Change avatar / profile picture Click on **Choose** to select a new image from your computer. Before you save the new profile picture, a **mask** will help you choose the correct format. You can also generate a profile picture from the first letters of your first and last name by clicking on **Generate**. ### Quit If you close the PASCOM App via the **Quit Button**, it will be closed completely and will no longer run in the background. ### Configure contact list Make changes to the **list style** and **sorting** to configure the contact list according to your needs. ### Automatic away presence The automatic away function is activated if the mouse is not moved for 10 minutes. ### Change password You as a user can change your password in the settings. To do so, click on **Change Password**. Enter your old password and then enter a new password. 1. If the button **Change Password** cannot be found in your Settings your password will be maintained via a **user directory** (e.g. Active Directory). --- # Agent Instructions This documentation is published with GitBook. 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