> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/setup/pascom-trunk/emergencies.md).

# Emergency Calls

How to manage emergency numbers with the PASCOM cloud phone system and ensure that the correct location is transmitted to the control centre.

## Emergency Calls and VoIP

In the world of modern IP communications, it is possible to establish a voice call via the internet from almost any location. However, this makes the transmission of the exact caller location (location tracking) to the emergency control centre (dispatch center) that much more difficult. This applies to both SIP trunks and for internal PASCOM telephony services.

## Trunks (SIP Provider)

As a general rule, SIP providers use the address of the contract owner - i.e. the address where the services are installed / delivered - or a pre-defined assigned location. When using internet access coupled with SIP connections (e.g. Deutsche Telekom), a general rule is that the location of the DSL-/FTTH-line is transmitted. Please refer to the information hints found in our [Trunk Templates](/en/setup/pascom-trunk/external-providers.md) documentation.

{% hint style="warning" %}
**Please always speak to your SIP trunk provider in order to ensure how the location tracking works and how it will be transmitted to the control centre during an emergency call. This is especially important if you have consolidated multiple SIP trunks one location or use the PASCOM cloud.**
{% endhint %}

## Internal Participants

Location tracking for companies with multiple locations, field-based, and HomeOffice employees is often unclear. In such circumstances, we recommend using mobile phones for emergency calls. In order to remove any potential errors, the [PASCOM Mobile App](/en/user/pascom-app-userguide.md) exclusively uses GSM to make emergency calls as this provides the exact caller location.

{% hint style="warning" %}
**Instruct all remote users (HomeOffice etc.) to make emergency calls using their mobile phones and NOT the PASCOM Desktop App or a hardware phone. Alternatively, please ensure that the used SIP trunk transmits the actual location.**
{% endhint %}

## Standard Emergency Service Numbers

An emergency call to alert the emergency services (Ambulance, Police and Fire) should always be routed without any modification to the Calling Line Identification/phone number.\
Since 11. February 1991, the European emergency number 112 has been in force across all countries within the EU and EFTA (European Free Trade Association), as well as Russia, Ukraine and a number of other countries.

## Add Further Emergency Numbers

Should your PASCOM solution be installed, deployed or used in a country outside of the EU or EFTA that does not support or use the standard European emergency number or you want to include country-specific emergency numbers within your PASCOM solution, this can be done the admin web UI. Under **Advanced** > **Emergency numbers** > **Add** simply expand the pool of emergency numbers added to you PASCOM cloud phone system.

The phone system will then be configured to directly reach these phone numbers via your configured trunk regardless of any other configured rules or in-prefixes.

Per default, the following emergency numbers are configured on the PASCOM cloud phone system:

| Emergency Number | Description               |
| ---------------- | ------------------------- |
| 110              | Old Emergency Number      |
| 112              | European Emergency Number |

{% hint style="info" %}
The [extensions](/en/reference/howto/extensions.md) 110 and 112 are not permitted to be assigned for other internal purposes, as these relate to emergency numbers that must be intuitively available to every phone system user.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.pascom.net/en/setup/pascom-trunk/emergencies.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `build a script that syncs our docs to a CMS` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.