> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/en/reference/howto/faq_dataprotection.md).

# Data protection and IT operations in the PASCOM cloud

Frequently asked questions and answers on data protection and IT operations in the PASCOM cloud

### Where is the data stored?

PASCOM utilises services from AWS (Amazon Web Services) in Frankfurt, Germany.

### Which data is stored?

Within a customer specific instance, data including user data, telephony data, chat data, media data and call recordings are stored.

### How does the deletion process work?

A removal / deletion of the saved data is occurs 30 days after the termination of a PASCOM ONE subscription. This also includes the trial subscription.

### Is there a template for the data processing contract (Art. 28 GDPR / DS-GVO) and what are PASCOM's Technical and Organisational Measures (ToM) (Art. 32 GDPR / DS-GVO)

The data processing contract inclusive of PASCOM's Technical and Organisational Measures can be found in the downloadable PDF below:

**PASCOM data processing contract** [**download**](https://www.pascom.net/wp-content/uploads/order-processing-contract-pascom-one-en-int.pdf)**.**

### Where can I find information regarding data protection guidelines, contractors and sub-contractors?

**All information can be found on the** [**PASCOM data protection page**](https://www.pascom.net/en/data-protection/)

### Where can I find information about the GDPR at AWS??

[**On the compliance website of AWS**](https://aws.amazon.com/en/compliance/gdpr-center/)**.**

### Will my data be backed up?

All pascom.cloud phone system instances are backed up daily. However, only premium subscription licence customers can request a restoration via the PASCOM support.

### How often are upgates and upgrades deployed?

In principal all maintenance work is announced via [status.pascom.net](https://status.pascom.net/). This includes updates and upgrades. The frequency is dependant on criticality and the PASCOM release cycle.

### Is the transmission between PASCOM and the endpoints encrypted?

All devices and apps communicate with the central PASCOM instance exclusively via an encrypted protocol.

### Is the PASCOM IT Infrastructure certified?

PASCOM's IT infrastructure is certified according to ISO 27001.

[**Download**](https://github.com/pascomnet/documentation/tree/master/gitbook/en/howto/faq_dataprotection/pascom-ISO27001-en.pdf) **ISO 27001 Certificate.**

You will also find a confirmation from BSIC5 here.

[**Download**](https://github.com/pascomnet/documentation/tree/master/gitbook/en/howto/faq_dataprotection/Pascom_BSIC5_signiert.pdf) **C5-Confirmation.**

### Are the provided services monitored?

All central components of the pascom.cloud are monitored 24 / 7.

### How can I view the current status of PASCOM provided services?

The current live status can be viewed on [status.pascom.net](https://status.pascom.net/). The option of subscribing to the status page is also available on this page. This will automatically inform you of any downtime and upcoming planned maintenance work.

### Is the security of pascom.cloud checked regularly?

The security of pascom.cloud is regularly checked by external service providers for security and resilience against DDoS attacks. This also applies to all on-site and app products. The scope of the tests includes code reviews and pentration tests.


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