> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/docs/en/user.md). # Users - [PASCOM App Userguide](https://docs.pascom.net/docs/en/user/pascom-app-userguide.md): PASCOM Desktop and Mobile App User Guide for Windows, MacOS and Linux, Android and iOS - [Answering Incoming Calls](https://docs.pascom.net/docs/en/user/pascom-app-userguide/incoming-call.md): In this guide, you will learn how to answer or accept incoming calls in the PASCOM app. - [Layout and Overview](https://docs.pascom.net/docs/en/user/pascom-app-userguide/layout.md): Learn how to adapt the PASCOM app's responsive layout to your workflow and utilize the different view modes efficiently. - [Mobile App Pairing](https://docs.pascom.net/docs/en/user/pascom-app-userguide/pairing.md): Learn how to pair the PASCOM mobile app with your desktop application to stay professionally reachable even when you're on the move. - [Making Outgoing Calls](https://docs.pascom.net/docs/en/user/pascom-app-userguide/outgoing-call.md): In this guide, you will learn how to make outgoing calls using the PASCOM app. - [Profile and Contactlist](https://docs.pascom.net/docs/en/user/pascom-app-userguide/contactlist.md): Overview and details of profile and contact list. - [The Phone Area Explained](https://docs.pascom.net/docs/en/user/pascom-app-userguide/telephony.md): This guide provides an overview of the functions of the telephony area in the PASCOM app. - [Virtual Voicemailbox](https://docs.pascom.net/docs/en/user/pascom-app-userguide/voicemail.md): These guide will help you to use your voicemail box - [Search, Smart Filters, and Notifications](https://docs.pascom.net/docs/en/user/pascom-app-userguide/search.md): Everything you need to know about notifications, the search function, and smart filters in the PASCOM app. - [Transfer, Pickup and Call forwarding](https://docs.pascom.net/docs/en/user/pascom-app-userguide/transfer-pickup-redirect.md): Learn how to transfer, pickup and redirect calls - [Groups for Chat-Rooms and Conferences](https://docs.pascom.net/docs/en/user/pascom-app-userguide/pascom-groups.md): Create PASCOM groups for chat rooms and audio- /video conferences - [Chat, Group-Chats and Filesharing](https://docs.pascom.net/docs/en/user/pascom-app-userguide/chat-groupchat-filesharing.md): Use chat groups, share information with colleagues and send files. - [Video-Conferencing with Screensharing](https://docs.pascom.net/docs/en/user/pascom-app-userguide/video-screensharing-tools.md): Use the video and screen sharing tools of the PASCOM App for more effective collaboration with your colleagues. - [Audio-Conferencing](https://docs.pascom.net/docs/en/user/pascom-app-userguide/audio-conferences.md): Use the PASCOM App conference tools for more effective collaboration with your colleagues and customers - [The Call and Team Journal](https://docs.pascom.net/docs/en/user/pascom-app-userguide/call-history.md): Manage and analyze your call history and team activities with the Call and Team Journal in the PASCOM app. - [PASCOM Teams - Working with call queues](https://docs.pascom.net/docs/en/user/pascom-app-userguide/teams-callqueue.md): Learn all you need to know about PASCOM teams and working with queues - [The Phonebook](https://docs.pascom.net/docs/en/user/pascom-app-userguide/phonebook.md): Learn everything you need to know about using the PASCOM telephone book - [Send and receive faxes](https://docs.pascom.net/docs/en/user/pascom-app-userguide/fax.md): In this Tutorial we will show you how to send and receive faxes and how to fully automate fax transmission. - [Use the Call Recording System](https://docs.pascom.net/docs/en/user/pascom-app-userguide/call-recording.md): This guide details how to use the PASCOM app's call recording function. - [Managing My Devices](https://docs.pascom.net/docs/en/user/pascom-app-userguide/mydevices.md): In this guide we explain how to use the Find Me Follow Me settings to control how and when your devices ring. - [Remote Control of Mobile Devices](https://docs.pascom.net/docs/en/user/pascom-app-userguide/remotecontrol.md): In this guide we explain how to use the PASCOM Desktop App to control the PASCOM Mobile App. - [Headset and Audio Settings](https://docs.pascom.net/docs/en/user/pascom-app-userguide/headset-audio-settings.md): Configure your audio and headset settings with this tutorial - [Line Key Configuration](https://docs.pascom.net/docs/en/user/pascom-app-userguide/linekeys.md): In this guide we will show you how to set up the line keys of your hardware phone - [Pop-up Notification Settings](https://docs.pascom.net/docs/en/user/pascom-app-userguide/notification-settings.md): Configure the behavior of pop-up notifications in the PASCOM app. - [Extension Switch usage](https://docs.pascom.net/docs/en/user/pascom-app-userguide/extension-switch.md): Extension switches allow convenient control of call actions via the PASCOM App. - [Intercom User Guide](https://docs.pascom.net/docs/en/user/pascom-app-userguide/doorbell.md): The PASCOM telephone system allows extensive interaction with Intercoms. In this manual you will learn which functions can be used. - [How to use PASCOM App Actions](https://docs.pascom.net/docs/en/user/pascom-app-userguide/client-actions.md): In this tutorial we will show you how to use PASCOM App actions and transfer call data to an 3rd party application. - [Use Kuando Busylight](https://docs.pascom.net/docs/en/user/pascom-app-userguide/kuando-busylight.md): The Kuando Busylight enables a visual presence display in conjunction with the PASCOM App - [Blind Transfer](https://docs.pascom.net/docs/en/user/pascom-app-userguide/blind-transfer.md): Learn how to transfer calls quickly and efficiently without prior consultation (Blind Transfer). - [Manage and Use App Profiles](https://docs.pascom.net/docs/en/user/pascom-app-userguide/client-profiles.md): Learn how to use the PASCOM App profiles. - [PASCOM App Settings](https://docs.pascom.net/docs/en/user/pascom-app-userguide/client-settings.md): In this tutorial you will learn which settings you can make in the PASCOM App. - [Transfer to Conference](https://docs.pascom.net/docs/en/user/pascom-app-userguide/transfer-to-meeting.md): Learn how to start or join a conference in a PASCOM group with your call partner. - [Making calls via tomedo®](https://docs.pascom.net/docs/en/user/pascom-app-userguide/tomedo.md): In this tutorial we show you how to use the tomedo® integration. - [AI Transcription of Call Recordings](https://docs.pascom.net/docs/en/user/pascom-app-userguide/ai-transcription-of-recordings.md): Learn how to view and use call recordings in text form - [Using AI Agents in the PASCOM Call Logs](https://docs.pascom.net/docs/en/user/pascom-app-userguide/ai-agents-in-pascom-app.md): Learn how to view call data collected by AI agents within the PASCOM app's team call logs. - [Using WhatsApp Chat](https://docs.pascom.net/docs/en/user/pascom-app-userguide/whatsapp-chat-in-pascom-app.md): Learn how to use the PASCOM App to chat with customers via WhatsApp - [Outbound Call Rules (Identities) for Outgoing Calls](https://docs.pascom.net/docs/en/user/pascom-app-userguide/how-to-use-outbound-rules.md): Learn how to control your outbound caller ID using identities and make outgoing calls as a team. - [App Feature Overview per Platform](https://docs.pascom.net/docs/en/user/pascom-app-userguide/feature-overview.md): Get an overview of individual functions and features on Windows, MacOSX, Linux, Android and iOS - [Mobile App Troubleshooting for Android and iOS](https://docs.pascom.net/docs/en/user/pascom-app-userguide/mobile-troubleshooting.md): In this guide, you will find useful help for individual problems that may occur on Android and iOS operating systems. - [Conferences & Meetings](https://docs.pascom.net/docs/en/user/client-web-userguide.md): User manual for the PASCOM Web App in your web browser - [Create and manage a Web Conference](https://docs.pascom.net/docs/en/user/client-web-userguide/create-webconference.md): This User Handbook explains how to use the PASCOM Web Conference Feature. - [Participate in a Web Conference via the Web App](https://docs.pascom.net/docs/en/user/client-web-userguide/join-webconference.md): This User Handbook explains how to use the PASCOM Web App. --- # Agent Instructions This documentation is published with GitBook. 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