> For the complete documentation index, see [llms.txt](https://docs.pascom.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pascom.net/docs/en/setup.md). # Setup - [User Management](https://docs.pascom.net/docs/en/setup/user.md): How to add users or import users from 3rd party data sources such as Microsoft Active Directory - [Users and Locations](https://docs.pascom.net/docs/en/setup/user/user-concept.md): What is an user and what is a location in PASCOM cloud phone systems and how can you add and manage them quickly and efficiently? - [Add Users](https://docs.pascom.net/docs/en/setup/user/user.md): Add new users and configure the most important settings. - [Import Users via XLSX](https://docs.pascom.net/docs/en/setup/user/user-import-xlsx.md): Import users for the initial installation via XLSX file (Excel, Open Office, Libreoffice, etc) - [Manage server side app profiles for users](https://docs.pascom.net/docs/en/setup/user/client-profiles.md): In this tutorial you will learn how to manage app profiles on the server side. - [Permissions](https://docs.pascom.net/docs/en/setup/user/role.md): Permissions allow you to assign Users, Teams, Devices and Workstation (locations) diverse roles and functions. - [Team Management](https://docs.pascom.net/docs/en/setup/teams.md): Teams in PASCOM cloud phone systems are comparable to queues. Call strategies support you with target call management. - [Teams Concept](https://docs.pascom.net/docs/en/setup/teams/overview.md): Users can be assigned team membership and in a PASCOM cloud phone systems, teams are comparable to queues. - [Add Teams](https://docs.pascom.net/docs/en/setup/teams/configuration.md): How to manually add a team and configure the most important settings. - [Team Members](https://docs.pascom.net/docs/en/setup/teams/members.md): How to assign users to teams and manage their availability. - [PASCOM SIP Trunking](https://docs.pascom.net/docs/en/setup/pascom-trunk.md): Enjoy all the benefits of the PASCOM All-In-One Cloud communication platform with the integrated PASCOM SIP Trunk. - [PASCOM SIP Trunking explained](https://docs.pascom.net/docs/en/setup/pascom-trunk/pascom-trunk-explained.md): Here we explain the use of the PASCOM SIP Trunk. - [Setup PASCOM Phone Numbers](https://docs.pascom.net/docs/en/setup/pascom-trunk/number-setup.md): Use this guide to learn how to add and configure PASCOM ONE phone numbers to your PASCOM cloud phone system. - [Trunk Templates](https://docs.pascom.net/docs/en/setup/pascom-trunk/templates.md): The PASCOM cloud phone system includes a SIP provider database including a number of templates for creating SIP trunks. These templates are designed to support admins with the trunk setup and automati - [Basic Settings](https://docs.pascom.net/docs/en/setup/pascom-trunk/basesettings.md): The basic settings of the trunk allows you to further adapt the data from the trunk templates. - [Labels for Incoming Calls](https://docs.pascom.net/docs/en/setup/pascom-trunk/incoming-call-labels.md): Use labels for incoming calls to signal caller origin and for advanced routing. - [Account Settings](https://docs.pascom.net/docs/en/setup/pascom-trunk/accountsettings.md): In the account settings, enter the registration details with which PASCOM should register on the provider's server. It is also possible to configure additional settings aside from the authentication d - [Call Rules](https://docs.pascom.net/docs/en/setup/pascom-trunk/rules.md): Using call rules you are able to manage which extensions are available over which trunk i.e. who can call out via this trunk. Call rules are automatically added when using one of our trunk templates a - [Blocklist - Blocking Phone Numbers](https://docs.pascom.net/docs/en/setup/pascom-trunk/blocklist.md): Use the PASCOM blocklist to efficiently manage and block unwanted calls. - [Emergency Calls](https://docs.pascom.net/docs/en/setup/pascom-trunk/emergencies.md): How to manage emergency numbers with the PASCOM cloud phone system and ensure that the correct location is transmitted to the control centre. - [Supported third party SIP-Provider](https://docs.pascom.net/docs/en/setup/pascom-trunk/external-providers.md): PASCOM provides a variety of trunk templates for setting up SIP trunks from third party providers. These templates help you with the setup and automatically create suitable call rules. - [Endpoints](https://docs.pascom.net/docs/en/setup/endpoints.md): PASCOM is compatible and interoperable with a number of Desktop VoIP phones. This guide explains how you can automatically and securely on-board i.e. integrate any supported device with your PASCOM cl - [PASCOM Mobile Integration](https://docs.pascom.net/docs/en/setup/endpoints/mobile-integration.md): Learn how to configure and integrate PASCOM Mobile softphones for seamless mobile communication with your PASCOM cloud phone system. - [Generic Doorbell](https://docs.pascom.net/docs/en/setup/endpoints/doorbell.md): How to integrate generic SIP door bells into the PASCOM telephone system - [Generic SIP Endpoints](https://docs.pascom.net/docs/en/setup/endpoints/admin-phone-webui-pin.md): How to integrate SIP devices from non-officially supported manufactures into your PASCOM cloud phone system - [PASCOM VPN Connector setup](https://docs.pascom.net/docs/en/setup/endpoints/vpn-connector.md): How to use the PASCOM VPN connector to connect your local network to your PASCOM cloud phone system - [Ringtones for Hardware Phones](https://docs.pascom.net/docs/en/setup/endpoints/hardware-phones-ringtone.md): Configure custom ringtones for your hardware phones based on caller or call routing. - [Grandstream Desktop Phones](https://docs.pascom.net/docs/en/setup/endpoints/grandstream.md): How to integrate your Grandstream IP Telephones in your PASCOM cloud phone system. - [Fanvil Desk Phones](https://docs.pascom.net/docs/en/setup/endpoints/fanvil.md): Integrate your Fanvil IP desk phones into the PASCOM Cloud PBX - [Snom Desktop Phones](https://docs.pascom.net/docs/en/setup/endpoints/snom.md): Integrate your Snom VoIP phones into your PASCOM business phone system - [Yealink Desktop Phones](https://docs.pascom.net/docs/en/setup/endpoints/yealink.md): How to integrate your Yealink T4 or T5 Series Desktop SIP phones with your PASCOM cloud phone system. - [Gigaset IP DECT System](https://docs.pascom.net/docs/en/setup/endpoints/gigaset-dect.md): Integrate your Gigaset IP DECT System into your PASCOM cloud phone system. - [Mitel DECT Systems](https://docs.pascom.net/docs/en/setup/endpoints/mitel-dect.md): How to integrate your Mitel / Aastra DECT system with your PASCOM cloud phone system. - [Snom DECT System](https://docs.pascom.net/docs/en/setup/endpoints/snom-dect.md): Integrate your Snom DECT System with your PASCOM IP PBX solution. - [Yealink DECT System](https://docs.pascom.net/docs/en/setup/endpoints/yealink-dect.md): Integrate your Yealink DECT system with your PASCOM cloud phone system. - [beroNet Gateways (Box) Setup](https://docs.pascom.net/docs/en/setup/endpoints/beronet.md): Integrate your Analog and ISDN Endpoints and Trunks into your PASCOM cloud phone system via a beroNet Gateway - [Snom Conferencing System](https://docs.pascom.net/docs/en/setup/endpoints/snom-conference.md): Integrate your Snom Conference System with your PASCOM IP PBX solution. - [Line Key Configuration (Global)](https://docs.pascom.net/docs/en/setup/endpoints/linekeys.md): How to configure line keys of your hardware phones globally for all users. - [Manage global device password for WebUI](https://docs.pascom.net/docs/en/setup/endpoints/other.md): How to set the global default password for the web interface (web UI) of end devices in your PASCOM telephone system. - [Grandstream HTXXX and GXW42XX](https://docs.pascom.net/docs/en/setup/endpoints/grandstream-gateway.md): Grandstream ATA adapters provide a cost effective solution for integrating Analog technology such as Fax / Door Intercom systems etc into your PASCOM cloud phone system. - [ACD](https://docs.pascom.net/docs/en/setup/acd.md): How to setup and use Automatic Call Distribution (ACD) to automate inbound call routing using custom prompts, Music on Hold (MoH), Interactive Voice Response Menus (IVR) and Skills Based Routing. - [Call Distribution using Actions](https://docs.pascom.net/docs/en/setup/acd/actions.md): Configure your PASCOM cloud phone system Call Distribution actions for professional call routing - [Call Distribution with Labels](https://docs.pascom.net/docs/en/setup/acd/labels.md): Configure the call distribution in the PASCOM telephone system with labels - [Business Hours, Public Holidays and Calendars](https://docs.pascom.net/docs/en/setup/acd/conditions.md): How to setup schedules, time checks, calendars and extension switches to manage your business hours, public and company holidays. - [Set up Extension Switches](https://docs.pascom.net/docs/en/setup/acd/extension-switch.md): How to set up function-based extension switches with time-controlled automation to manage your availability. - [Custom Prompts and Music on Hold](https://docs.pascom.net/docs/en/setup/acd/prompts-moh.md): Upload custom prompts and music on hold for use in teams, selection menus, and actions. - [IVR Menus](https://docs.pascom.net/docs/en/setup/acd/ivr.md): Interactive Voice Response (IVR) menus are used to steer and direct callers through option menus to enhance call routing and customer service. - [Skills based routing setup](https://docs.pascom.net/docs/en/setup/acd/skill-based-routing.md): Skills Based Routing is an advanced call routing strategy that directs calls to the contact center agents who are best qualified to fulfill the incoming caller's requirements. - [How to set up PASCOM AI Agents](https://docs.pascom.net/docs/en/setup/acd/ai-agents-setup.md): This guide explains how to set up and configure AI agents in your PASCOM cloud phone system. - [Pia AI Agent Setup](https://docs.pascom.net/docs/en/setup/acd/ai-agents-pia-setup.md): This guide describes how to set up and configure the interactive Pia AI agent in your PASCOM phone system. - [Setting Up the Welcome Agent](https://docs.pascom.net/docs/en/setup/acd/welcome-agent-setup.md): Learn how to set up, configure, and test the Welcome Agent of the PASCOM Cloud PBX. - [Telephone Book](https://docs.pascom.net/docs/en/setup/phonebook.md): How to add and access telephone book entries. - [Telephone Book Management](https://docs.pascom.net/docs/en/setup/phonebook/phonebook-management.md): With PASCOM, a global telephone book is available to you. --- # Agent Instructions This documentation is published with GitBook. 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